Leadership Courses
Making Culture Visible: Case Studies in Developing Business Culture
A unique and powerful process for becoming aware of organizational culture in place. Used to define formal organizational values and to honor the past before making transformative changes. Includes fascinating case histories of several companies who made discoveries about their internal workings, both good and bad.
Making Change Work: Practical Tools for Overcoming Human Resistance to Change
Hands-on demonstration of innovative tools used to measure and overcome resistance. This course, based on the book of the same name, has been presented internationally.
Getting Your Life in Balance: How to Stay Sane and Happy in a Complex World
The title says it all. This talk is oriented to leaders and managers at busy companies.
Emotional Intelligence: A Different Kind of Smart
This course focuses on developing the interpersonal skills necessary for all employees to be successful in any endeavor. It includes video case studies, role plays, self-assessment, and specific business applications. This course has been given internationally to thousands of employees.
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Team Building Courses
The Strength of Good (Effective) Teams
Most leaders know they need good teams, they just don't know how to build and nurture them. This two hour interactive session provides an essential understanding of what comprises a good team.
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Business Strategy Courses
Designing the Future: Developing Mission, Vision, Values and Strategy
A practical, step-by-step guideline for establishing long-term, common objectives.
Lifecycles, Maturity and Growth in Businesses
A fascinating and revealing look at how organizations evolve along consistent, predictable lines. A real eye-opener for business executives and owners.
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Human Capital Development Courses
Punished by Rewards A well-researched, unconventional and entertaining look at how pay and other extrinsic rewards consistently undercut motivation and business performance. "Everything you know about rewards and recognition is wrong."
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Sales and Marketing Courses
Master Dealer Program for Secondary Channels
Suppliers that sell through a variety of distributors normally focus primarily on the several large distributors and allow the vast majority of the secondary distributors unmanaged. This program has proven techniques for selection, measurement, training, purging, rewarding, and visible management to increase the effectiveness and performance of secondary channels.
Strategic Segmentation
What products create the most profit, what is the best industry niche to sell, and where is the most effective geography to market with the most effective sales channels? Finding your true differentiated strategic sales plan is the key to success and growth of any company.
Everyday Marketing
Marketing is not a brochure, advertisement or catchy tag line, it's a mindset. This training program discovers and reinforced what every employee in every company already does or should be doing on a daily basis to market their services and/or products.
Marketing Plans Made Simple
Plan the work, and work the plan! This seminar & workshop provides simple but effective methods in developing and building a marketing plan that supports a company's business strategies and objectives.
Managing Sales Leads: The Life Blood of a Business
How one company developed a holistic approach to lead generation and turned customer contacts into sales.
Sales Time and Territory Planning
Increasing the face-to-face sales time in front of the customer is key to increasing sales. This course is based on many successful techniques in many industries that work.
"War Room" Forecasting
It is not only important to get a monthly sales forecast from your sales people of what they will sell, but when it with be sold. The benefits of this course will: focus weekly communication of management/sales force, identify the "stage" the sales process, calculate the probability/timing and allow collaboration to land the sale.
How to Build a Sales Reference Binder from Scratch
The reference binder is a must to organize all pertinent information for your sales force
Increase Your Odds of Successful Sales Rep Selection
The cost of a bad hire is usually from 1.5 to 2 times their annual salary. In sales it has a much higher cost as clients are affected. Learn how to build a competency model to increase hiring, performance, and retention success.
Inside-Out Customer Service
If your departments are not treating each other like a customer to deliver or exceed requirement internally, how will you ever deliver the final quality product on time and every time to your external client? This course involves support people, management, and the front line to build an on-going customer service program that will differentiates you from the competitors.
AMT Approach to Selling Bigger and Smarter
Take a team approach to your sales objectives and you will entrench yourself into your biggest and best customers. Information is power, and an Account Management Team approach to your sales strategy will provide you and your team that power
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Process Improvement Courses
Better, Cheaper, Faster: Optimizing Your Work Processes
The art and science of making all aspects of an organization maximally effective and efficient. Includes process definition, improvement, reengineering, metrics, performance standards, dealing with variation, etc.
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Quality Management Courses
The Case for Quality--Taking it to Management
This course helps workers and managers develop their ideas and sell them to top management, helping the company make significant improvements and helping the innovators grow in ability.
Quality in Local Government
The American Society for Quality chartered two InterLINK partners to develop a course on applying effective quality techniques and philosophies to the governance of local communities.
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