Testimonials

"We had no leadership, no plan, no vision and limited growth capacity...heck, we weren't even meeting! Thanks to InterLINK, we now have design teams, a shared vision with our employees, revised functional responsibilities that have definitely increased our capacity to grow, and most of all, we are finally providing leadership!" — David J. Teller, Managing Partner, GEMGroup

"The employee survey and the strategic planning process that you helped create is the richest HR work I've ever been involved with." — Michael Ziemanski, Manager of Staffing/Employee Relations, Respironics, Inc.

"On many occasions as a facilitator and trainer, Brien Palmer has provided Tollgrade with an outstanding work product.  His integral approach to leadership, collective accountability and bottom line results is the reason we consistently ask him to return." —  Joseph O'Brien, Senior VP of Human Resources, Tollgrade Communications, Inc.

"I wouldn't change the things we've done [with InterLINK] for all the tea in China." — Tom Hanlon Jr., Chairman, Hanlon Electric Company

“We recognized that we had a need to train our managers to improve their individual leadership skills.  We approached InterLINK to provide us with a proposed curriculum based upon its experiences in the industry.  I am delighted to say that InterLINK exceeded our every expectation with the program that it developed and deployed.  We received very positive feedback from the managers and our executive team.  We have witnessed a different working environment that can only be attributed to the hands-on leadership training that InterLINK conducted.  As a result, we intend to extend the program to all of our supervisors and lead men here, and at our Arizona location as well.  We look forward to working with InterLINK in the future.” — Bob Wagner, President, Oberg Industries

"We knew we had to do something different to meet the challenges that law firms were encountering in a rapidly changing environment.  Also we knew we wanted participation and contribution from all of the staff, lawyers and non-lawyers alike. We looked around to find a company who could help us. InterLINK Management Consulting suggested we consider a very interactive and fresh process called Open Space Technology that would most certainly
generate many ideas, issues and solutions. As a legal firm this offered a unique way of approaching our planning session.  We opted to utilize their approach. As it turned out the process generated many excellent ideas that we have since implemented. If another organization wants to participate in a creative and innovative planning process we recommend they consider Open Space with InterLINK. It worked well for us." — Lee Keevican, President & Managing Director, Keevican Weiss Bauerle & Hirsch LLC

"The InterLINK team gave us the tools necessary to facilitate implementation of a shared leadership culture. Through InterLINK we achieved our objectives for people to take more responsibility and initiative, hold each other accountable, understand how to work as an effective team, and be willing to openly address learning lessons to improve performance. As a result we are nearly three months ahead of last year in planning, our performance and morale are climbing, and I am personally investing less time solving problems and more time on vital cultural and strategic issues." — F. A. Macefe, President, Penn Telecom

"We considered a number of consultants to help us with our strategic plan and decided to use InterLINK Management Consulting. They were thorough and comprehensive in their approach, which contributed to a well thought out plan. Two of their senior partners helped us in the process including reviews of our mission, vision and values statements. They used both external and internal survey tools to give us the information needed to develop significant strategies that will lead to our growth in size and impact over the next five years. And they offered to stay with us as we implement the plan over time. We are happy to have engaged InterLINK on this project. —  Mark Peterson, Executive Director, CL Fund

"We started doing strategic planning years ago, using [a major consulting agency]. We paid dearly for it, but it was not integrated into the company, was put on the shelf, and we received zero value for it.

"We then developed a plan using all in-house personnel with no expertise, no structure, no accountability, and no follow-through. We got a whole list of tactical actions to do but it was not strategic.

"This time, we interviewed many consultant agencies until we found one that could let the plan be driven by the company but facilitated by the consultants. With InterLINK, we finally developed a plan that is totally integrated with all our divisions: a true top-down and bottoms-up strategic plan for the next five years.

"I was impressed with InterLINK's ability to work with all levels of the organization, from senior executives to our ground-level employees, and to develop their ability to think strategically. They gave us just the right mix of facilitation, coaching and consulting to enable us to develop a robust strategic planning process. We have definitely made significant strides in this area, and I appreciate that." —  Lee B. Foster, II, Chairman of the Board, L.B. Foster Company

For more info How InterLINK Management Consultants strategic planning process played a major role in the growth and profitability of L.B. Foster click here

“During the process of implementing LEAN and developing the buy-in from the employees, the area went through massive changes. What was once a messy department became clean, organized, and the spawning ground for new ideas. The employees are extremely engaged and now have a vested interest in the department and the organization as a whole. We decreased our lead time from two weeks per order to 2-3 days. Altogether a very successful project!” — Tony Pauly, Vice President and General Manager, Ventana, USA

"We needed someone who could provide an independent financial analysis of our revenue, cost categories and overhead. We decided to use InterLINK Management Consulting. They understood the project and the fact that we wanted to do as much as we could ourselves. They were thorough and comprehensive and gave us important information that helped our management team face the issues and make needed changes. We were pleased with the information and the impetus that InterLINK created for us on this project. After using their information and implementing their suggestions we have seen an improvement in employee structure and an improving bottom line." — Joe Sesti, President, Alpha Business Forms

"The executive coaching helped me professionally more than anything I've ever done before. It also had a direct positive impact on the President's Council." — Vicky Loucks, Vice President of Quality Services, Redstone Highlands Senior Living Communities

Read more on how InterLINK Management Consultants survey process was instrumental in RedStone Highlands successful expansion.

"You developed a simplified process that replaced literally dozens of others. A smashing success!" — John Beck, Vice President, Texas Utilities Electric Company

"You helped us systematically 'reinvent' our core operating processes. I appreciate your ability to take a systems approach to process redesign, and to help create processes much simpler and more effective than those they replaced." — Gary Capodanno, Engineering Manager, Tennessee Valley Authority

"You showed a lot of skill in negotiating with a wide variety of people and egos, and in consolidating several complex processes into one simple one. Your work has stood the test of time: the ONE Form System is still in place eight years later." —  Dr. David Devinney, Quality Assurance Manager, TU Electric Company

"During this recent strategic planning done with InterLINK, I am totally impressed with your process and the results. It took us several days to get this far with our Mission, Vision, and Values while I was working at IBM and it still wasn't as good as what InterLINK accomplished in 1 day." — Jim DiPiero, President, General Systems Services

"During our recent conference, with short notice, you helped make the Teamwork and Customer Service presentation a complete success for 406 registered attendees. Your previous experience in human resource training provided helpful insight into probable outcomes of the choices we made in the course exercises. You showed great skills in leading complex sessions." —  Fred Wurst, Area Vice President, Linc Corporation

"Warwick Powell led and delivered a training program to about 50 volunteers. The training took place over weekends and evenings. Warwick worked with me and members of my staff to design and present a comprehensive and very effective training that introduced our participants to the layout, health and safety issues, details about the plants and trees, etc. He used role-plays and interactive sessions to make the training interesting and stimulating. As a result of seeing Warwick conduct this training program I can highly recommend him to others. He was very professional and delivered exactly what I had asked for." — Mike Oates, Curator, Wellington City's Botanic Gardens

Change Management Article Gets to the Point -"I would like to express my appreciation to Brien Palmer for his excellent article on change management ("Overcoming Resistance to Change", April 2004.) As director of quality management and an ISO management representative, I am a major catalyst for change at my company. This afternoon, as I was about to walk into a meeting with my president to discuss a proposed change, the latest issue of Quality Progress was delivered to me. I scanned the article and was able to immediately apply its principles. It was easy to read and got right to the point. Keep those excellent articles coming!" — Porfirio G. Rios, BAE Systems, Austin, TX

"Through a non-threatening, fun, yet challenging experience, you open the opportunity to learn, discuss issues, and grow as a leader." — Mike Mahoney, Vice President - Human Relations, Automobile Dealer

"Guiding our search for a new executive director, Joe accurately assessed how and when we needed to be directed, coached, challenged and encouraged. His strategies and processes were logical, clear and inclusive of all key constituents. Our entire board is delighted with the outcome and feels confident about their leadership choice. We highly recommend working with the InterLINK team!" — Augusta Kairys, President, Tom Frank, Vice President, CASA of Allegheny County

"Thank you so much for your help with our strategic planning. The process went extremely well and was very professionally handled by you and your team. We were very impressed with the quality of the professional services you and your organization provide. You have helped a great organization (Habitat for Humanity, Beaver County) that is part of an even greater organization (Habitat for Humanity International) move through some difficult challenges.
If you would like a testimonial for any other client, we would be happy to provide an enthusiastic one!" — Board of Directors of Habitat for Humanity of Beaver County; Robert A Benson, Past President and Member of the Board of Directors; Linda Swaney, Executive Director

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